Frequently Asked Questions (FAQ)

1. What is StreetPay?

StreetPay is a digital payment platform that enables fast, secure, and inclusive financial transactions. Beyond sending and receiving money, StreetPay provides smart tools such as Bill Posting, Bill Payments, Wallet-to-Wallet Transfer by Phone Number, Account Discovery, Guest Access, and MoneyCode to make payments seamless for individuals, merchants, and businesses.

2.Registration – How do I sign up for StreetPay?

A. To register on StreetPay, follow these steps:

• Click “Sign Up” after reviewing the terms.

B. Provide your phone number linked to your BVN.

• This is a Central Bank of Nigeria (CBN) requirement for account validation.
• If you’re unsure which phone number is linked to your BVN, dial *565*0# on any SIM line to confirm.

C. Complete BVN validation.

• CBN mandates that all digital wallets and accounts be verified against BVN to ensure security and compliance.
• Once your BVN-linked phone number is validated, your StreetPay account will be created and ready to use.

3.What is Bill Posting on StreetPay?

Bill Posting allows service providers—or anyone you have profiled as a payee—to post bills directly to you. You can choose to pay, pend, or ignore these bills. Posted bills can also be withdrawn by the sender.

.Example: A vendor posts your monthly bill → You get a StreetPay notification → You review and pay instantly in the app

A. What does “PIN PAYEE” mean?

• When you transfer funds to a StreetPay account, you can choose to PIN PAYEE. This means you are authorizing the recipient (payee) to post bills directly to you through StreetPay.

B. Why should I PIN a payee?

• PINNING a payee makes future transactions smoother and faster. Instead of manually approving or initiating every bill, the payee can send bills directly to your account for quick payment

C.Do I have to PIN every payee?

• No. PINNING a payee is optional. You should only PIN trusted recipients (e.g., service providers you pay regularly).

D. Can I unpin a payee later?

• PINNING a payee makes future transactions smoother and faster. Instead of manually approving or initiating every bill, the payee can send bills directly to your account for quick payment

E. Is PIN PAYEE secure?

• Yes. Only payees you explicitly PIN can post bills to you, and you can revoke access at any time.

4. What is Account Discovery?

Account Discovery is StreetPay’s smart lookup service that helps you discover nearby account numbers whenever you want to make a payment. It displays a list of nearby phones/accounts, making transfers quick and accurate.

5.What is MoneyCode?

MoneyCode is a unique, secure payment code generated by StreetPay for quick transactions. It works both online and offline:

. A sender generates a MoneyCode → The receiver redeems it at any StreetPay-enabled channel.

. Ideal for cashless gifting, payments in low-connectivity areas, and quick merchant checkouts.

6. How do I use Bill Posting as a customer?

1. Log into the StreetPay app
2. Navigate to Bills.
3. Select the posted bill from your service provider.
4. Review details and confirm payment.

✔ No need to enter long account numbers or references — everything is pre-filled.

7. Can businesses use Bill Posting?

Yes. Merchants and service providers can register with StreetPay to publish bills directly to customers. This reduces payment errors, speeds up collections, and provides real-time notifications once a customer pays

8. How does Account Discovery improve security?

Before you confirm a payment, Account Discovery shows the registered account name linked to the number. This ensures you’re sending money to the right person, reducing fraud and mistaken transfers.

9. Where can I use MoneyCode?

You can use MoneyCode to:

• Pay offline at StreetPay agents or directly with other users.
• Redeem cash at supported outlets.
• Share with family or friends for instant redemption .
• Authorize quick merchant payments without needing internet.

10. What is Guest Access?

Guest Access allows you to profile trusted people (staff, partners, or family) as guest users on your account.

• Guests use their own StreetPay app.
• They can view transaction history for up to 24 hours only.

11. What other payments can I make with StreetPay?

StreetPay supports a wide range of everyday payments, including:

• School exam fees>
• Internet services
• Electricity bills
• Airtime and mobile data
• Cable TV subscriptions
• Betting platforms
• And more digital services...

12. What is StreetPay’s partnership with 9 Payment Service Bank (9PSB)?

StreetPay rides on the 9PSB Mobile Payment Infrastructure through an innovative partnership. This ensures:

• Robust nationwide coverage>
• Secure transaction processing
• Seamless interoperability with banks and other financial services

13. How do I fund my StreetPay account?

To fund your StreetPay account:

1. Select 9 Payment Service Bank (9PSB) as your receiving bank.
2. Enter your StreetPay account details.
3. Transfer funds from any bank, channel, or ATM. >
4. Your wallet will be credited instantly.

14. Is there a cost for using these services?

• Bill Posting: Free for customers; service providers may pay a small posting fee.
• Account Discovery: Free for all users.
• MoneyCode: Free to generate; redemption may attract minimal agent/ATM charges.
• Guest Access: Free for all users.
• Funding via 9PSB: Standard bank transfer charges may apply, depending on your bank

15. How do these features benefit me?

• Bill Posting: Convenience + accuracy (no missed or wrong bill payments).
• Account Discovery: Confidence + fraud prevention.
• MoneyCode: Flexibility + offline access to money
• Guest Access: Transparency + controlled sharing for accountability.
• 9PSB Partnership: Reliability + nationwide reach.

16. Where can I find StreetPay’s Data Protection and Refund Policies?

StreetPay is committed to protecting your personal information and ensuring secure, transparent transactions. Our detailed Data Protection Policy and Refund Policy are available at:

www.streetpayng.com

These documents explain:

• How we collect, store, and use your data.
• Measures we take to ensure your privacy and compliance with regulations.
• How refunds are processed for failed or reversed transactions.. >

17. Who is the Licensed Ambassador of StreetPay?

Dr. Hafiz Oyetoro (popularly known as Saka) is proudly the Licensed Ambassador of StreetPay. His role is to champion financial inclusion, promote trust, and represent StreetPay’s vision of making digital payments accessible, simple, and reliable for everyone.

18. How can I partner or contribute to StreetPay?

StreetPay is open to strategic partnerships and contributions that strengthen our mission of financial inclusion and seamless digital payments.

You can partner or contribute in the following ways:

👉 If you are interested in any of these categories, please send us an email at e-business@streetpayng.com with your proposal or inquiry

19. How can I invest in StreetPay?

StreetPay is continuously expanding and welcomes strategic investments from individuals, venture partners, and organizations who believe in our vision of making digital payments secure, inclusive, and accessible to all.

Investment opportunities may include:

• Equity participation in StreetPay’s growth journey.
• Joint ventures on new services or regional expansions.
• Impact investments aimed at driving financial inclusion in underserved communities.

✔ All investment discussions are handled confidentially and in line with regulatory requirements.

👉To explore investment opportunities, please email e-business@streetpayng.com with the subject line: Investment Inquiry.